Table 3 Evaluator scores on communication skills in Objective Structured Clinical Examination (OSCE) stations

Communication Assessment

1. Allowed patient or HCP to speak without interruption

94.93%

95.65%

90.58%

0.3326

2. Started each new topic of information with an open-ended question

89.13%

94.20%

94.20%

0.0725

3. Used smooth and appropriate transitions during encounter

83.33%

89.86%

81.16%

0.6554

4. Used effective pacing during the encounter (no rushing; not too much silence)

87.68%

90.58%

72.46%

0.1835

5. Voiced empathy for patient situation/problem

81.88%

86.96%

32.61%

0.9999

6. Summarized information back when appropriate.

39.13%

70.29%

53.62%

0.9996

7. Elicited questions and concerns

73.19%

97.83%

73.19%

0.9273

8. Served as patient advocate

78.26%

85.51%

55.07%

0.9962

9. Used appropriate terms while communicating

86.96%

89.86%

92.75%

0.0568

Eliciting Information

10. Made frequent eye contact while patient was speaking

98.55%

98.55%

90.58%

0.8034

11. Maintained an appropriate distance during the encounter

92.03%

98.55%

97.10%

0.5783

12. Body language and/or tone of voice communicated caring and concern

86.96%

97.83%

82.61%

0.1863

13. Showed interest (not bored; did not ignore my statements)

89.13%

99.28%

88.41%

0.6166

Non-verbal Communication

14. Evaluator would be willing to recommend a patient to see this student pharmacist

78.99%

84.80%

60.87%

0.9953

Analytical checklist

15. Student pharmacist properly verifies the patient’s (or HCP) identity (using information from the patient (or HCP) profile such as address or date of birth)

91.30%

95.65%

96.38%

0.6643

16. Student pharmacist identifies self by giving her/his name and title

96.38%

100%

96.38%

0.5239

17. Student pharmacist states the purpose for the discussion

97.10%

89.86%

90.58%

0.7568