Potential Themes | Categories | Codes | |
---|---|---|---|
Facilitators | Barriers | ||
Involvement of patient, informal caregiver, and healthcare professional | Informing each other | • Clear information exchange between healthcare professionals | • Healthcare professionals do not know who is informal caregiver |
• Balance between sharing information in writing and through conversation | • Informal caregiver is not informed, or not in a timely manner, or is informed retrospectively | ||
• Up-to-date handover information | • People involved are not or insufficiently informed about the care process | ||
• Informing family caregivers about policy decisions | • Family caregivers are not or insufficiently informed about the roles of healthcare professionals | ||
• Clarity about care process among all persons involved (patient, family caregiver and healthcare professional) | • Ignoring family caregiver contribution | ||
Mutual communication | • Mutual communication among stakeholders | • No or limited communication between persons involved | |
• Short lines of communication between professionals in nursing home and hospital care | • No or limited contact between family caregiver and healthcare professional | ||
• Uniform use of language | • Limited communication between healthcare professionals | ||
• Listening to each other |  | ||
Participation of all persons involved | • Engaging with each other | • Unclear attitude towards each other | |
• Willingness of patient, family caregiver and health care professional to help | • Family caregiver not or not actively involved | ||
• Open attitude | • Not knowing each other | ||
• Interest in each other |  | ||
• Positive team atmosphere | |||
• Equality of permanent and temporary team members | |||
Behaviour and attitude of team members towards each other | • Low-threshold accessibility of healthcare professionals | • Showing no interest in each other• | |
• Calling each other to account/giving feedback | • Little or no empathy | ||
• Showing empathy |  | ||
• Social activities with team to get to know each other | |||
• Self-reflection | |||
Team members’ expectations towards each other | • Agreement on goals | • Failure to honour agreements | |
• Mutually attuned expectations | • No or limited attuning | ||
Systematic approach to providing care for older people | Coordinating team procedures | • Clear procedures | • No clear procedures |
• Joint coordination regarding treatment plan | • No or limited coordination between care professionals about their contribution | ||
• Working in complementary manner to each other |  | ||
• Systematically planned evaluation moments with persons involved | |||
Coordinating organisational procedures | • Availability of multidisciplinary health professionals for treatment | • Healthcare professionals having no or limited control regarding treatment process | |
• Policy support for collaboration between care professionals | • Unclear policy on procedures |