Table 1 The outline of the scenarios used in the study
Title of the scenario | Inclusion of basal insulin | Hypoglycemia | Alternative site testing (AST) |
|---|---|---|---|
Patients | A married couple | The patient is not present in the pharmacy. His roommate seeks help in a nearby pharmacy and is in constant telephone contact with a third roommate who stayed with the patient. | A young woman with type 1 diabetes |
Description | The patient tries to hide the fact that, in addition to regular medications, he received his first prescription for insulin because he does not see the need for injections. His wife is aware of this and tries to suggest it to the pharmacist. | A young man has hypoglycemia after an intense exercise session. His friends who were with him do not know about his illness and are looking for help at a nearby community pharmacy. | A patient with type 1 diabetes fills a prescription for glucometer strips and mentions to the pharmacist that she feels discomfort due to pain in her fingers after frequent pricking. |
Pharmacist’s main tasks | Identifying the problem followed by convincing the patient that he should take insulin. Providing education on the use of the insulin pen. | Identifying that the patient’s condition was the result of hypoglycemia and instructing his colleagues on what actions they should take | Providing education on AST |