Table 1 Overview of all 14 items on the patient questionnaire (total n = 98,305)
Patient items | N | Mean | Std. Deviation | Missing | |
|---|---|---|---|---|---|
Count | Percent | ||||
Q1 Satisfaction with visit | 98,107 | 88.24 | 14.961 | 198 | .2 |
Q2 Warmth of greeting | 98,064 | 89.94 | 14.143 | 241 | .2 |
Q3 Ability to listen | 97,960 | 89.87 | 14.271 | 345 | .4 |
Q4 Explanations | 97,854 | 88.70 | 14.850 | 451 | .5 |
Q5 Reassurance | 97,829 | 87.79 | 15.396 | 476 | .5 |
Q6 Confidence in ability | 97,843 | 88.04 | 15.184 | 462 | .5 |
Q7 Express concerns | 97,673 | 88.61 | 14.901 | 632 | .6 |
Q8 Respect shown | 97,931 | 91.61 | 13.227 | 374 | .4 |
Q9 Time for visit | 97,920 | 88.80 | 14.961 | 385 | .4 |
Q10 Consideration | 97,663 | 89.21 | 14.733 | 642 | .7 |
Q11 Concern for patient | 97,932 | 89.62 | 14.382 | 373 | .4 |
Q12 Recommendation | 97,773 | 89.70 | 14.904 | 532 | .5 |
Averages | 97,879.08 | 89.16 | 14.66 | 425.92 | 0.43 |