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Table 3 Item and descriptive statistics for PARENTS (N = 434)

From: The development of the PARENTS: a tool for parents to assess residents’ non-technical skills in pediatric emergency departments

Item Yes No N not applicable/not observed (%) N non-response (%)
 1: Did the resident identify him/herself as a resident? 350 (80.6) 19 (4.4) 15 (3.5) 50 (11.5)
 2: Was the resident’s ID badge or nametag visible? 344 (79.3) 8 (1.8) 30 (6.9) 52 (12.0)
 3: Did the resident wash his/her hands? 291 (67.0) 23 (5.3) 69 (15.9) 51 (11.8)
Item Median IQR Mean SD N not applicable/not observed (%) N non-response (%)
 4: ...enter the room with some basic knowledge of your child’s condition? 5.00 1.00 4.43 0.75 8 (1.8) 5 (1.2)
 5: ...listen to you and allow you to speak without interruption? 5.00 0.00 4.82 0.43 0 (0) 4 (0.9)
 6: ...appear to understand what you had to say? 5.00 0.00 4.75 0.54 0 (0) 4 (0.9)
 7: ...explain what he/she was doing for your child and why? 5.00 1.00 4.59 0.66 5 (1.2) 4 (0.9)
 8: ...interact with you comfortably? 5.00 0.00 4.79 0.46 0 (0) 5 (1.2)
 9: ...interact with your child comfortably? 5.00 0.00 4.73 0.53 2 (0.5) 4 (0.9)
 10: ...be flexible in his/her thinking and approach depending on your needs and those of your child? 5.00 0.00 4.65 0.59 30 (6.9) 6 (1.4)
 11: ...show concern for your feelings and those of your child? 5.00 0.00 4.69 0.57 9 (2.1) 7 (1.6)
 12: ...pay attention to you and your child during your interactions with him/her? 5.00 0.00 4.74 0.56 3 (0.7) 9 (2.1)
 13: ...explain your child’s treatment or prescribed medication, including possible side effects? 5.00 1.00 4.60 0.69 108 (24.9) 18 (4.1)
 14: ...determine next steps about care or treatment with you, including any follow-up plans? 5.00 1.00 4.62 0.68 83 (19.1) 18 (4.1)
 15: ...discuss what to do if your child has any problems or complications related to his/her condition? 5.00 1.00 4.60 0.71 116 (26.7) 19 (4.4)
 16: ...answer your question? 5.00 0.00 4.72 0.57 37 (8.5) 13 (3.0)
 17: ...explain things in a way that you could understand? 5.00 0.00 4.75 0.54 9 (2.1) 14 (3.2)