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Table 4 Comparison of client satisfaction in two groups of primary healthcare workers (Behvarz) assigned to Intervention and Control at baseline and 3-months follow-up

From: A quasi-experimental study to improve health service quality: implementing communication and self-efficacy skills training to primary healthcare workers in two counties in Iran

Variable

Group Time

Intervention group Mean ± SD (N = 180)

Control group Mean ± SD (N = 178)

P-value*

Access to services

Baseline

1.75 ± 0.60

1.73 ± 0.47

0.59

3-months follow-up

2.89 ± 1.0

1.80 ± 0.56

0.001

P-value**

0.001

0.32

 

continuity of care

Baseline

1.19 ± 0.97

1.33 ± 0.87

0.28

3-months follow-up

2.72 ± 1.14

1.40 ± 1.06

0.001

P-value**

0.001

0.34

 

humaneness of staff

Baseline

1.22 ± 0.84

1.18 ± 0.79

0.63

3-months follow-up

2.88 ± 1.17

1.23 ± 0.82

0.001

P-value**

0.001

0.28

 

comprehensiveness of care

Baseline

-1.09 ± 0.67

-1.04 ± 0.60

0.14

3-months follow-up

-1.70 ± 1.22

-0.61 ± 1.14

0.001

P-value**

0.001

0.11

 

provision of health education

Baseline

1.05 ± 0.89

1.01 ± 0.95

0.69

3-months follow-up

2.25 ± 1.12

1.07 ± 0.94

0.001

P-value**

0.001

0.10

 

effectiveness of services

Baseline

1.0 ± 0.89

1.10 ± 0.90

0.85

3-months follow-up

2.75 ± 1.0

1.18 ± 1.0

0.001

P-value**

0.001

0.47

 
  1. * Mann-Whitney
  2. ** Wilcoxon