Table 1 Items retained in 20-item PARENTS

Closed-ended items from the focus groups and interviews

 1. Did the resident introduce him/herself when meeting you and your child for the first time?

 2. Did the resident identify him/herself as a resident?

 3. How would you assess the resident’s skill to explain things in a way that you could understand?

 4. How would you assess the resident’s skill to enter the room with some basic knowledge of your child’s condition?

 5. How would you assess the resident’s skill to determine next steps about care or treatment with you, including any follow-up plans?

 6. How would you assess the resident’s skill to listen to you and speak without interruption?

 7. How would you assess the resident’s skill to understand what you had to say?

 8. How would you assess the resident’s skill to interact with you comfortably?

 9. How would you assess the resident’s skill to interact with your child comfortably?

 10. How would you assess the resident’s skill to be flexible in his/her thinking and approach depending on your needs and those of your child?

Open-ended items from the focus groups and interviews

 11. What can the resident do to improve his/her interactions with caregivers and their children?

 12. Please use the space below to provide additional comments on the resident’s skills when interacting with you and your child?

Additional items from reviewed articles

 13. Did the resident wash his/her hands?

 14. Was the resident’s identification badge visible?

 15. How would you assess the resident’s skill to pay full attention to you and your child during your interactions with him/her?

 16. How would you assess the resident’s skill to discuss what to do if your child has any problems or complications related his/her condition?

 17. How would you assess the resident’s skill to explain what he/she was doing for your child and why?

 18. How would you assess the resident’s skill to explain your child’s treatment or prescribed medication, including possible side effects?

 19. How would you assess the resident’s skill to show concern for your feelings and those of your child?

 20. How would you assess the resident’s skill to answer your questions?