Emotion | Situation modification | Attention Deployment | Cognitive change | Response Modulation |
---|---|---|---|---|
Shock, bewilderment, surprise Shame, embarrassment Sadness, pity Anger Anxiety, stress, tension | Inaction (doing/saying nothing) Trying to comfort the patient Challenging/trying to change the situation | Focusing on a task | Denial Reappraisal: Putting emphasis in clinical competencies of doctor Reappraisal: Justifying doctor’s behavior | Suppression of emotions Discussing with peers |